We apply the EU right of withdrawal to all bookings for which EU law provides a right of withdrawal – regardless of the customer's residence. Whether a right of withdrawal exists depends on the type of service booked.

If you wish to withdraw from your contract, you can do so easily here.

In order for us to correctly assign and process your withdrawal, please provide exactly the same details as in your booking and the booking number from your booking confirmation.

Since we do not maintain customer accounts on this website for discretion reasons, processing without accurate information is impossible.

Important note regarding technical issues:

We make great efforts to ensure that all providers deliver high-quality services. Should a disruption (e.g., disconnection) occur, the time will be generously compensated or a free replacement appointment, a substitute service, or a refund will be offered.

Please consider briefly:

If something was not right, a support request is almost always the faster and better solution than a withdrawal. We are happy to help immediately.

Notes on chargebacks:

A chargeback through your bank takes a very long time and often blocks your money for weeks. Through our support, we will immediately check your issue: We guarantee to initiate legitimate refunds within 1 to 3 business days with our payment provider.

Please note: Depending on the bank and payment method, it may take an additional 3 to 10 business days for the money to be physically credited to your account or credit card.

Thank you for your understanding and cooperation!